Refund policy

Returns and Refunds Policy

Roasted Coffee

We operate a quality monitoring and testing to ensure the coffee we ship out is as great as it can be. Because of the perishable nature of coffee beans, we do not offer exchange or accept returns on coffee.

If you are unsatisfied with the quality of your beans, or there are any incorrect items within your order, please contact our team immediately at webshop@established.coffee.

Equipment & Merchandise

Should you want to return or exchange any equipment or merchandise, we’re here to assist. If the item is faulty or incorrect, please contact us so we can arrange a replacement or refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food or coffee beans cannot be returned. Additional non-returnable items includes gift cards and re-paid/gift subscriptions.

There are certain situations where only partial refunds are granted (if applicable). For example, any item not in its original condition, is damaged or missing parts for reasons not due to our error, a book with obvious signs of use, or any item that is returned more than 30 days after delivery.

Our policy lasts 30 days. If you need help with a possible return/refund, please email us at webshop@established.coffee within 30 days of purchase to make the necessary arrangements.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Perishable items (e.g. coffee) returned due to sender/recipient error - incorrect address/addressee - will not be eligible for a refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment. You will be notified of this by email.

Shipping

To return your product, you should mail your product to: Established Coffee Roasters, Ground Floor, 44-46 Corporation Street, Belfast, BT1 3DE.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Subscriptions

Subscriptions are managed through Seal Subscriptions Customer Portal, coffee which has been paid for and shipped is not eligible for refund or return as it is a perishable item as listed above. Ongoing subscriptions can be paused or cancelled at any time through the customer portal. Pre-paid or gift subscriptions cannot be refunded or returned, but can be paused as necessary.

Classes and Events

Tickets for Classes and Events are sold as products through our online webshop. We can only offer a refund in the event of us having to cancel, postpone or reschedule the event or class. If we have cancelled a class, Established Coffee shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

If you need to move your class booking to a different date, you must notify us a minimum of 7 days before the date of the class. We can only reschedule your class a maximum of 2 times. If you are booked and are unable to attend, you may send a substitute, we just ask for you to notify us within 2 hours of the class by email (education@established.coffee).

Missed Delivery or Missing Order

The expected delivery times for orders send with Royal Mail 2nd Class (Free Delivery),  is 3-5 working days and 1st Class, 2-3 working days. DPD orders are typically next day in Ireland (NI & ROI). Orders sent internationally with DHL should be delivered within 5-14 working days. 

Delays to deliveries can occur due to circumstances out of our control, such as high volumes/reduced services during public holiday periods. For Royal Mail 2nd class service, they will not consider a parcel lost, or escalate enquiries until 10 days after the projected due date. If you are experiencing any issues with your shipment, please alert us to this within 14 days of the order being placed.

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If you have any other questions or need further assistance, please contact us!

webshop@established.coffee

Established Coffee Roasters Ltd
44-46 Corporation Street
Belfast
BT1 3DE
United Kingdom

Tel: +44289040 6368